Home Government Elected Officials Constitutional Officers Treasurer Online Payment FAQs

GREAT NEWS! The City of Falls Church Treasurer's Office now offers an online payment option!

Beginning April 2012, there is NO FEE to pay online using an e-check (electronic check) - However, there is a fee of 2.95% to pay using a credit card.

Advantages of paying online:

»Pay your bill from wherever you have internet access

»Email reminders when a payment is due - when you register

»Secure access to payment history

»Less paperwork and easier payments

»Faster and easier than writing checks

»Never forget a payment with automatic payments

»No more running to the mailbox

The Treasurer's Office, in partnership with Invoice Cloud, now accepts e-checks (electronic checks or electronic fund transfer from your checking or savings account) and credit/debit card payments for personal property tax bills online. This service presents the best value for online billing and payments for taxpayers. It offers premium security and ease of use.

Customer Number

When registering for the first time, you will be asked to enter your Property Account Number (PPID# for Personal Property and RPC# for Real Estate) AND Bill Number. Both of these numbers are on your bill. The system will then auto-populate your Customer Number at the top of the next page. This is your internal Customer Number from Falls Church City associated with your Tax bills, and you will need it for future log-ins to the website (it will be emailed to you with the Registration email).

It is possible to have more than one Customer Number! Customer Numbers are assigned when you register your vehicle with the City. If you have more than one vehicle, the vehicles must be titled *exactly the same* in order to be under the same Customer Number. If the vehicles are titled differently - for instance, one spouse is listed first on one vehicle and the other spouse is listed first on the second vehicle, then each vehicle will have a separate Customer Number.

What system is the City Treasurer using to offer this service?

The City Treasurer has partnered with Invoice Cloud, a web-based, electronic invoicing and payment processing company to provide faster, more convenient billing services to customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace. Customers may also have bills automatically emailed by opting out of paper billing entirely.

Is my information safe?

Yes! This online service uses the strongest security tools available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete City payment transactions.

Using the System
How do I pay online?

1.       To pay your bill online, you will need the bill number and your property account number (PPID# for Personal Property and RPC# for Real Estate) which will be printed on the bill you receive in the mail.  As noted on the bill, online bill payment can be made by going to the City web site www.fallschurchva.gov.

2.       On the City's web site you can access online bill payment from the home page or the Treasurer's page, or click on the link button below that says "View or Pay Your Bill".  

3.       You will receive an email confirmation with the payment amount and payment process date.

Payment
What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check the Treasurer's page on the City's website for the credit and debit cards that are eligible.

Can I still send in a paper check?

Yes, your bill can be paid in any of the following ways:

·          Online - login to the City's web site www.fallschurchva.gov 

·          In person - check or credit card

·          U.S. Postal Service - mail payment in envelope provided with the bill

What are the costs for paying online?

There are no signup costs or subscription fees. As of April 2012, the convenience fee for using an e-check from your checking or savings account has been waived. there is NO FEE for paying by e-check!

The convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

May I use my debit card?

Yes, your debit card will be processed like a credit card and you will not be asked to enter a pin number. The convenience fee is the same as the one for credit cards. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

Can I tell if my payment has been posted?

Yes, simply login to your account* and select "View paid or closed invoices".

Will I have online access to my account?

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests*.

Yes, each invoice is presented in PDF and HTML format. However, electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

How do I change my account information?

Simply log into your account* and change any of your personal information under "my profile". You must be registered with the service in order to do this.

What is Auto-Pay?

If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due date or date you choose using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Can I cancel Auto-Pay?

Yes, simply go into your profile* and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

What are scheduled payments?

Scheduled payments* are set up individually for each bill due on a specific date by you.

Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill due date*.

Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

Why am I being charged a late fee?

If you feel a fee has been assessed in error or you would like more information about late fee charges, please contact the Treasurer's Office, 703-248-5046.

What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process, which pays your balance in full each billing cycle 2 days prior to the due date, scheduled payments are manually entered by you for the date you choose each time you make a payment.

What if I already have auto-pay or a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don't wait until the last minute).

*Requires registration.

Getting Help
Who do I contact with questions about a bill? If you are unable to find the information you need in your online payment history or open invoices, please call the Treasurer's office at 703-248-5046.
 

If I have additional questions who should I call?

The Falls Church City Treasurer's office at 703-248-5046 can answer most questions, but if you are having trouble accessing the system, please call Invoice Cloud's customer service at 877-Cloud 30 (877-256-8330) Extension 2700.

Is my credit card and checking account information safe when I pay online?

Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Treasurer's Office cannot see your complete account information.