FAQs • Falls Church, VA • CivicEngage

On the payment screen it says I owe more than what I registered for. How did that happen?: If you have a previous balance due to the Falls Church Recreation and Parks Division, you will have to pay the entire balance in order to complete the transaction. If you have any questions about the charges, contact the office Monday - Friday, 8 a.m. to 5 p.m. at 703-248-5077 (TTY 711).

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Recreation Classes & Camps

1. Can you tell me more about the online registration program?

The city's online registration program is called WebTrac.

WebTrac allows you to:

Be added to the wait list if an activity is full
Browse activity listings
Enroll for most activities
Look up details about any activity (price, dates, times, location, availability)
Print a Child Care Statement for tax purposes or flexible spending plans
Print a family calendar of activities (family member, time, activity name)
Print an account transaction history
Reprint old receipts
Search for activities by type, age range, location, and other criteria

WebTrac will not allow you to:

Cancel an activity
Register children who do not meet the specific requirements for a class. For example, minimum age requirements, regardless if you have permission from the instructor
Register individuals from other households
Transfer to another activity

If you have registered for activities prior to the implementation of WebTrac, then you will not need to set up a new household. We can provide you with your User ID and beginning Password. However, if a family member is not listed in your current household, they will not appear in the WebTrac household and you will have to contact us to add them.

If you are registering for the first time, be sure to include all family members even if they do not currently plan to enroll in activities. This will save you time if they decide to enroll in the future.

2. I'm having trouble registering online, who do I contact for help?: If you are having trouble registering online, contact the Recreation and Parks Division Monday through Friday, 8 a.m. to 5 p.m., or call 703-248-5077 (TTY 711) during the Community Center's operating hours of:
Monday - Thursday
8 a.m. - 10 p.m.

Friday
8 a.m. - 11 p.m.
Saturday
8:30 a.m. - 11 p.m.

Sunday
Noon-6 p.m. (January-March)
2-6 p.m. (April-December)

3. Once I've requested an account, how long will it take for my account to become active?: Account approvals will be processed during the Community Center's operating hours, and may take up to 3 days to process. Your account is active once you receive an email containing information you need to log into WebTrac.

Community Center hours are:
Monday - Thursday
8 a.m. - 10 p.m.

Friday
8 a.m. - 11 p.m.
Saturday
8:30 a.m. - 11 p.m.

Sunday
Noon-6 p.m. (January-March)
2-6 p.m. (April-December)

4. What should I do if I've forgotten or misplaced my username / password?: Click on the "Having Trouble Signing In" link in WebTrac. You will need to answer the 2 security questions. If your answers match our records, the information will be emailed to you.

You may also email the Recreation Division, Monday through Friday, 8 a.m. to 5 p.m., or call 703-248-5077 (TTY 711) during the Community Center's operating hours. The Community Center's operating hours of:
Monday - Thursday
8 a.m. - 10 p.m.

Friday
8 a.m. - 11 p.m.
Saturday
8:30 a.m. - 11 p.m.

Sunday
Noon-6 p.m. (January-March)
2-6 p.m. (April-December)

5. How do I add a family member after I've created a household account?: To add a family member email the Recreation Division, Monday through Friday, 8 a.m. to 5 p.m., or call 703-248-5077 (TTY 711) during the Community Center's operating hours. The Community Center's operating hours of:
Monday - Thursday
8 a.m. - 10 p.m.

Friday
8 a.m. - 11 p.m.
Saturday
8:30 a.m. - 11 p.m.

Sunday
Noon-6 p.m. (January-March)
2-6 p.m. (April-December)

6. Can I register for a class that has already started?: You may enroll for most activities if there is a space available. If there is not a space available, you may go on the wait list. If a space becomes available, we will contact you.

7. On the payment screen it says I owe more than what I registered for. How did that happen?: If you have a previous balance due to the Falls Church Recreation and Parks Division, you will have to pay the entire balance in order to complete the transaction. If you have any questions about the charges, contact the office Monday - Friday, 8 a.m. to 5 p.m. at 703-248-5077 (TTY 711).

8. I tried to register online and it told me I had to contact the Recreation and Parks Division. Why did I get that message?: There could be a problem with your account, such as you owe the division for previous activities or facility reservations. Contact the division at 703-248-5077 (TTY 711).

9. Will the online transaction be secure?: Program fees will be processed with the highest level of security by WebVital. If you have any pop-up blockers installed, you will need to disable them, or make the City of Falls Church Online Registration, a trusted site.

If you do not, you will not be able to receive receipts or view all the pages properly. The City of Falls Church has taken all of the necessary precautions to ensure that this is a secure site, similar to any other e-commerce site on the Internet.

10. Why does the billing address have to match the address on my online account?: We use the Address Verification System (AVS), this system verifies information for credit card processing security reasons.

11. Can I pay using a credit card that is not the same as the name of the online account holder?: No, the name on the credit card must match the name of the online account holder.

12. Who will use my personal information?: Your information is only used to complete the transaction you requested and to analyze trends. The city does not share this information with outside parties except to the extent necessary to complete your order (for example, our class contractors). The city does not sell information about current or former participants to any 3rd parties, and it does not disclose it to third parties, unless necessary to process a transaction you have requested.

13. How do I request a copy of the class and camp brochures?: To request a copy of the class and camp brochures, email the Recreation Division, Monday through Friday, 8 a.m. to 5 p.m., or call 703-248-5077 (TTY 711) during the Community Center's operating hours. The Community Center's operating hours of:
Monday - Thursday
8 a.m. - 10 p.m.

Friday
8 a.m. - 11 p.m.
Saturday
8:30 a.m. - 11 p.m.

Sunday
Noon-6 p.m. (January-March)
2-6 p.m. (April-December)

14. I'm working on my taxes or flexible spending plan reimbursement. How can I get a Child Care Statement (list of activities and cost for activities my child participated in)?: A Child Care Statement is available in WebTrac.You may also email the Recreation Division, Monday through Friday, 8 a.m. to 5 p.m., or call 703-248-5077 (TTY 711) during the Community Center's operating hours. The Community Center's operating hours of:
Monday - Thursday
8 a.m. - 10 p.m.

Friday
8 a.m. - 11 p.m.
Saturday
8:30 a.m. - 11 p.m.

Sunday
Noon-6 p.m. (January-March)
2-6 p.m. (April-December)