Skip Navigation Skip To Footer

Welcome to, the Official Website of the City of Falls Church, Virginia En Español | Tieng Viet | Printer Friendly | Text Size:
Home Online Services Residential Services Business Services Recreation & Culture Government News
About Falls Church

City Council Bios

Employee Spotlight

FCC-TV Community Television

Media Contacts

Photo Credits

Reports & Publications

eFocus Newsletters

News & Information Sources

Employee Spotlight, City of Falls Church, VA

Every month the City of Falls Church spotlights an employee or team of employees to give a behind-the-scenes view of what it takes to make "The Little City" run. This month's spotlight is a project of the City Manager, Wyatt Shields. Click here to watch Mr. Shields present this Employee Spotlight to the City Council on January 14, 2013 (skip ahead to about 1:01:30, or follow the link in the window to item 9, Report of City Manager to Council).

Previous Employee Spotlights can be found in the column on the right.

Each year there are about 150 water main breaks in the City, all usually from December through March. The change in temperature is to blame, as this Washington Post article (Jan. 3, 2013) points out.

On Sunday, Dec. 30, 2012, while a lot of families were settling in for a chilly afternoon of football on TV, a water main break occurred on Haycock Rd. near George Mason High School and a local grocery store. The City's Department of Utilities sprung into action! The City understands how important uninterrupted water service is to all its customers--repairing water main breaks is a top priority.

Left to right in photo: (Back Row) John Pike, Shawn Walters, Carlos Chavez, Jeff Buchanan, Robert Goff, Bernard James, Cesar Escobar; (Front Row) Anika Martin, Leo Layton; not pictured: Arturo Sanjines

The Haycock Rd. break came on the heels of two prior main breaks and repairs. The team of Buchanan, Chavez, Escobar, Goff, James, Layton, Pike, Sanjines, and Walters gathered to do what they do best: get the water system working to its full potential as quickly and safely as possible. Martin provided critical logistical support to the crew. Crew efforts to identify location of broken water main and isolate the break were difficult as two water mains run in parallel at this site. It was difficult to access the pipe due the thickness of the asphalt - crews had to cut through 20 inches of asphalt! The force of water damaged a large section of pavement, sidewalk, and curb and gutter. Crews replaced 5 feet of pipe and restored the road and sidewalk . . . all during very cold temperatures! The entire call lasted 20 hours, including non-stop overnight work.

Left to right in photo: Brenda Creel, Rodney Collins, Shawn Addison

Left to right in photo: David Conroy, Jacob Quintanillia

The Pumping Station operators, Conroy and Quintanillia, responded to more than 100 customer calls, closely monitored storage tank levels, and coordinated pump operations with field staff. Collins provided engineering guidance to continue operating during the major break and dropping tank levels. Addison was ready for Customer Service needs, checking the list of critical facilities in the impacted area in case customer notifications or an emergency call center were needed. She also monitored and reported out customer email traffic. Creel provided overall support and guidance for the teams working hard on a Sunday evening.
Saturday, April 19, 2014
  Contact Us

300 Park Avenue
Suite 303 East
Falls Church, VA 22046

703-248-5003 (TTY 711)
703-248-5146 fax


Susan Finarelli
Communications Director
703-248-5210 (TTY 711)
703-248-5146 fax

8:30 a.m.-5 p.m.