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City of Falls Church COVID-19 & Urgent Updates

Posted on: January 15, 2021

Help for Paying Bills and More during COVID-19

Graphic with the words, "Get Help Paying Bills."

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Help with Fairfax Water and Sewer Bills

The following information is provided by Fairfax Water, the water and sewer utility for the City of Falls Church.

Water and Sewer Bill Option #1: Deadline Extended to December 1, 2021 -- Relief Program

Customers will need to apply for this relief program by December 1, 2021, or until funds are depleted. To qualify, customers must meet certain eligibility requirements, attest that they are experiencing financial hardship due to the coronavirus public health emergency.

The COVID-19 Municipal Utility Relief funds provided by the Commonwealth are not expected to be sufficient for all customers whose accounts are in arrears. These funds will be administered in accordance with the requirements of the Commonwealth.

Click here to view the application form This form will soon be available in additional languages from Fairfax Water. Complete this form, sign it, and send it to Fairfax Water:

  • Email
  • Fax 703-289-6292
  • Mail to Fairfax Water, ATTN COVID Relief, 8570 Executive Park Avenue, Fairfax, VA 22031
    • Must be postmarked by December 1, 2021 (please note funds might be depleted before then)

Water and Sewer Bill Option #2:  Set up a Repayment Plan

Customers can set up a Repayment Plan with Fairfax Water to bring your overdue balance up to date. They will work with each customer to establish a Repayment Plan that provides them the opportunity to pay the overdue balance over the next six months or longer, if necessary. This Repayment Plan will cover the overdue bill for the customer's drinking water service, provided by Fairfax Water, and wastewater service, provided by the governments of Fairfax County, City of Fairfax, or City of Falls Church, depending on location. Customers may pay off the Repayment Plan in full at any time, should their economic situation improve. As long as payments are made on time, their service will not be disconnected. All current and future billings will need to be paid on a timely basis as part of this plan.

To be approved for the Repayment plan, Fairfax Water may require customers to attest that they are experiencing financial hardship due to the coronavirus public health emergency. Please call the Customer Service department at 703-698-5800 (TTY 711) for more information.

Customers wishing to file a complaint regarding Repayment Plan related disputes may do so at this email address:

Water and Sewer Bill Option #3: Request payment assistance through local agencies

There are several local community organizations that may assist with utility bill payments (see list below).  Contact these organizations directly for payment assistance:

The Commonwealth's recent budget revisions also placed a moratorium on disconnection of residential customers for nonpayment. Fairfax Water had already voluntarily suspended all water disconnections due to nonpayment of drinking water and wastewater bills in March of this year. While this is something that we have done to assist customers facing economic hardship due to the coronavirus, it is not sustainable indefinitely. The Fairfax Water drinking water system and the wastewater system operated by Fairfax County and the cities of Fairfax and Falls Church are not-for-profit. They rely on recovering all costs from the systems' users. In recognition of this fact, the Commonwealth's recent budget revision also provides for utilities to resume disconnections for nonpayment after meeting certain criteria. Fairfax Water anticipates unpaid bills could soon reach a threshold that necessitates our resumption of disconnections for nonpayment.

Housing and Human Services Financial Assistance

The City of Falls Church offers emergency help for rent, utilities, and food for those affected by the COVID-19 pandemic. Applicants must be City of Falls Church residents and have been directly impacted by the pandemic. Immigration status does not matter. Situations may be considered on a case by case basis, and assistance is dependent on available funds.

For information about this program, including applications, call 703-248-5005 (TTY 711) or email

La Ciudad de Falls está ofreciendo asistencia financiera para aquellos que fueron afectados directamente por la pandemia COVID-19. Para más información llame al 703-248-5005 (TTY 711).

Virginia Rent and Mortgage Relief Program

The Virginia Rent and Mortgage Relief Program (RMRP) is designed to support and ensure housing stability across the commonwealth during the coronavirus pandemic. If you live in the City of Falls Church (or the Falls Church part of Fairfax County) and meet the eligibility requirements below, complete the application on the website of the Northern Virginia Family Service (NVFS) (scroll to the bottom for the PDFs). For assistance with this application and process, please call 804-404-8752 (TTY 711).

In order to receive financial assistance through the RMRP, households must meet the following minimum requirements:

  • The Tenant or Homeowner has a valid lease or mortgage statement in their name.
  • The household has experienced a loss of income due to the Coronavirus pandemic (Head of household must complete the self-certification of loss of income).
  • The household’s total rent or mortgage payment is at or below 150% fair marketing rate.
    • Studio: $2,185.50
    • 1 bedroom: $2,250.00
    • 2 bedroom: $2,560.50
    • 3 bedroom: $3,322.50
    • 4 bedroom: $4,060.50
  • The household’s current gross income is equal to or less than 80 percent Area Median Income (AMI) for household size and location (supporting documentation required).
    • 1 person in the household: $55,750
    • 2 people in the household: $63,700
    • 3 people in the household: $71,650
    • 4 people in the household: $79,600
    • 5 people in the household: $86,000
    • 6 people in the household: $92,350
    • 7 people in the household: $98,750
    • 8 people in the household: $105,100

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