Why does the billing address have to match the address on my online account?
We use the Address Verification System (AVS), this system verifies information for credit card processing security reasons.

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1. Can you tell me more about the online registration program?
2. I'm having trouble registering online, who do I contact for help?
3. Once I've requested an account, how long will it take for my account to become active?
4. What should I do if I've forgotten or misplaced my username / password?
5. How do I add a family member after I've created a household account?
6. Can I register for a class that has already started?
7. On the payment screen it says I owe more than what I registered for. How did that happen?
8. I tried to register online and it told me I had to contact the Recreation and Parks Division. Why did I get that message?
9. Will the online transaction be secure?
10. Why does the billing address have to match the address on my online account?
11. Can I pay using a credit card that is not the same as the name of the online account holder?
12. Who will use my personal information?
13. How do I request a copy of the class and camp brochures?
14. I'm working on my taxes or flexible spending plan reimbursement. How can I get a Child Care Statement (list of activities and cost for activities my child participated in)?
15. What is the city's Federal Tax ID number?